HELP CENTRE
How can we help?
Find answers by topic, get in touch with our team, or browse the most common questions below.
Send us a message and we'll get back to you within 24 hours.
hello@ruutapp.com
Live Chat
Available 24/7 in the RUUT app.
Open the app to start chatting
Help by Topic
Jump directly to FAQs for each product area.
Browse topics below
Browse by topic
Business AccountOpening, KYB, team access, and account features.View FAQs →Business CardsCard fees, ATM limits, spending controls, and freezing.View FAQs →Pricing & PlansEssential vs Plus, fees, and plan switching.View FAQs →International TransfersUK to Turkey, Visa Direct, fees, and transfer times.View FAQs →Virtual POSPayment links, website integration, and the POS panel.View FAQs →Security & FraudEncryption, SCA, card freeze, and fraud reporting.View FAQs →Personal AccountAccount features, ATM limits, and biometric security.View FAQs →Personal BankingFees, transfers, and account protection.View FAQs →